Advisor FAQs

CM Collective

• How to Join the CM Collective
• Navigating the CM Collective

Managing Your Team

• Can Advisor's gift CM Credits?
• How do I check if my downline's Advisor renewal was successful?

Troubleshooting for Advisors

• How to Find Your Affiliated Customer Contact Information
• Everything You Need To Know About CM Credits
• How do I redeem my Advisor Achievements gifts?
• Learn more about Account Balance changes.
• Is this a scam email?

Advisor Account Management

• What do I do if I Skip, Pause, or Cancel my Auto Renew Subscription?
• Auto Renewal (Advisors-Only)
• Annual Renewal details
• Auto Renewal process failures
• Moving? Address change locations
• What is the difference between a “New” and “Reactivating” Advisor?

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Tips for Starting Your Business

• How to Use a Canva Shared Template
• AU - Can I see the AU Advisor Policies before signing up?
• CA - Can I see the CA Advisor Policies before signing up?
• US - Can I see the US Advisor Policies before signing up?
• How do I order Lands' End apparel with a Creative Memories logo?
• How do I boost a Facebook business page post to promote my local event?

Tips for Your Customers

• Link Customers to a Specific Product with Your Advisor URL
• How to Connect with Customers (For Advisors)
• Where/When is a Creative Memories event near me?
• Tips to ensure a customer uses your Advisor link.