Important to note: Only customers who have a Creative Memories website account can receive CM Credits.
Sharing requires a minimum of $10 in CM Credits and sharable CM Credits need to have an expiration date greater than 31 days. So the value you see of sharable CM Credits is the total number of Credits that meet those requirements.
Once credits are sent, they will receive an email and see a CM Credit transaction added to their account on their CM Credit page. It will include the email address and name of the person who shared the credits with them. It will also include the 31-day expiration date from the date they were shared.
Advisor accounts have the “Send” tab (only Advisors can share credits). That tab can be found next to your “Balances” tab on the CM Credits page (see image above for tabs).