Order Questions

Placing Orders on Launch Days

• How does Queue-It work on product/promo launch days?

Warranty & Returns

• Replacement spine: 12x12, 8x8, 6.75x10
• I received extra or incorrect products in my order. Now what?
• How do I process a return?

Placing My Order

• How do I cancel an order?
• How to Join as a New Advisor
• Checkout: Payment method Vault
• Checkout: I'm getting the error "this transaction cannot be processed."
• Recommended Internet Browsers
• How do I choose the Advisor I'm shopping with?

See all 11 articles

Tracking My Order

• Light Package Shipping Update
• How do I track my order?
• Why did I get a "CM - Confirmation: Address change" email?