Recommended Internet Browsers

We recommend using the Creative Memories website with the following browsers:

• Chrome
• Edge
• Safari (mac)
• Firefox
• We do not support Internet Explorer as a browser. Make sure you are not using IE11. Microsoft has been dialing back their support of Internet Explorer over the last several years, which means it's becoming less and less compatible with modern websites.

Here are instructions on how to download an internet browser: https://www.wikihow.tech/Choose-an-Internet-Browser

After I click on submit order, I see only a spinning wheel or blank screen remaining and it doesn't seem to ever move on to order confirmation. What do I do?

1) Refresh your browser to stop the transaction.

2) Make sure you are not using IE11. We do not support Internet Explorer as a browser.

3) Download an alternative browser like Chrome, Edge, Safari, or Firefox and submit your order again. Here are instructions on how to do this: https://www.wikihow.tech/Choose-an-Internet-Browser

4) If clearing your cache is needed here is a helpful link for all browser types:

https://kb.iu.edu/d/ahic