How do I add or update my direct deposit information?
As an Advisor, you are paid earnings weekly, once you have set up direct deposit.
If you do not ever enter any direct deposit information, a check for the year's accumulated Earnings is sent at the end of the year, minus the $100 processing fee.
Watch this video to learn how to set up your direct deposit to ensure you’re getting paid weekly:
Commission deposit arriving one day later.
Advisor payouts are shifting by one day. Deposits will now arrive one day later than previously scheduled. So if you were paid on a Wednesday prior to the new website, now you will be paid on Thursdays. Direct deposits did transfer over to the new website, so if you have already set up your direct deposit, there is nothing you need to do on the new site.
What if I entered my direct deposit information but did not receive an earnings payment?
Ensure that you have earnings. If you did and a deposit was not made the week following an order, that means there was an error with the banking information entered, and those Earnings are held until we're notified the error has been corrected. Once corrected, you should then receive your payment by the end of the week when we're notified that the information has been updated. If no correction is made, or if you do not ever enter any direct deposit information, a check for the year's accumulated Earnings is sent at the end of the year, minus the $100 processing fee.
On the Direct Deposit Manager page of the My Reports section, you'll first need to Create and name your new profile.
Once the new profile is created, you'll need to "Edit" the profile to add your Direct Deposit details.
Next, you'll enter your routing and account number on the Edit Direct Deposit Details page as well as select whether it's a Checking or Savings account, then Save Changes".
CA and AU Advisors need to be sure their details are entered in their country's preferred format.
When you're brought back to the Direct Deposit Manager page, you will need to activate your profile. You will not receive any Payouts to your account until this is done.
INCORRECT/INACTIVE PROFILE - you must click the green "Activate Profile" button: