When does my Custom order have to be placed to meet the order deadline?
Custom Products including Custom Pages (16-Page Refills), Custom Album Covers, Complete Custom Albums, and Custom Calendars will be following a bi-weekly production schedule (deadline every other Monday starting at 6:30AM CT / 11:30pm AEST, this will change to Sunday in January 2022). Please see the shipping schedule below.
Green dates = order deadline
Blue dates = items ship from CM Home Office
- If you place an order for Custom Pages, Album Covers, Complete Albums, or Custom Calendars on Wednesday, December 1, it will ship on Friday, December 10.
- If you place an order for Custom Pages, Album Covers, Complete Albums, or Custom Calendars on Monday, December 6, by the cut-off time, it will ship on Friday, December 10.
Green= orders due by 6:30AM CT
Blue= orders shipped from Home Office
If I order traditional items with my Custom Products will my items be shipped together on the Custom Product timeline?
Yes, you will receive both your traditional and Custom Products all at once. Please plan accordingly should you need items in a certain time period.
Are Custom Spines and Photo Prints included in the longer production timeline?
No, Custom Spines and Photo Prints will ship within 3-5 business days.
How long will this printing timeline go on for?
Custom Products are a loved product line and CM will maintain this shipping timeline for the time being, unless there is a shift in demand to ensure our operations can run the quality of the products properly.