If your Upline is currently the CM Home Office:
Simply call us at (320) 281-1424 and leave a message or email customerservice@creativememories.com the name of the Advisor to whom you'd like to be assigned.
If you currently have an Upline:
We are able to change Uplines during an Advisor's first 30 days or, during their renewal period*, no questions asked. However, outside of those time frames, we will need phone calls, or emails, from both your Current and Prospective Advisors. Your Current Advisor's should state that they agree to release you as their Downline, and your Prospective Advisor's that they agrees to take you on as their Downline. Please contact both individuals and explain what you need. Once consent from both Uplines has been received, the Home Office will process the change.
*renewal period includes 3 weeks prior to your Renew By date and up to 30 days after your Renew By date (found on your Mini Dashboard on your My Reports page).